Hardware Support Links
Hardware Support Links let administrators define contextual links for hardware support information based on device inventory.
They are useful when support teams regularly need manufacturer, model or serial-related support pages while reviewing a device.
Where links appear
Hardware Support Links are managed in Studio settings and can appear from device hardware inventory views where the required permission is available.
They use hardware inventory information such as manufacturer, model or serial-related fields to help open relevant support resources.
Permissions
| Permission | Allows |
|---|---|
Settings.HardwareSupportLinks.Edit | Create and manage global Hardware Support Links. |
Device.HardwareSupportLinks.Open | Open contextual hardware support links from device inventory. |
device.hardware_inventory.view | View hardware inventory used by support link features. |
What they do not do
Hardware Support Links do not guarantee warranty entitlement, vendor support status or remediation.
They open configured links using available inventory context. Any warranty lookup, support entitlement or repair process is provided by the destination vendor or support system, not by Lanview itself.
Privacy and data handling
Opening a support link may send manufacturer, model, serial or similar context to the destination website, depending on how the link is configured.
Administrators should configure links according to their organisation’s data handling requirements.