Remote Desktop
Lanview Studio can help administrators start Remote Desktop connections to managed Windows devices.
Remote Desktop uses Microsoft Remote Desktop Protocol (RDP). It is separate from Lanview-native Remote View and Remote Control.
Use Remote Desktop when you need a standard Windows RDP session. Use Lanview Remote View when you need to view the visible user session through Lanview.
Where to find Remote Desktop
Open the Device Window for a managed device, then select Remote Desktop.
Lanview uses the effective Remote Desktop Protocol (RDP) port configured for the selected device.
How Remote Desktop differs from Remote View
Remote Desktop is based on Microsoft Remote Desktop Protocol (RDP).
Lanview Remote View is Lanview-native and shows the visible desktop from the target device through a Lanview remote support session.
Remote Desktop and Remote View have separate permissions, settings and use cases.
An administrator may have access to one and not the other, depending on role design.
RDP port
The default RDP port is 3389.
Lanview can store a Global default RDP port and can support group or device overrides.
Changing the Lanview RDP port setting does not change the Windows RDP listener port on the endpoint. It tells Lanview which port to use when starting the Remote Desktop connection.
Permissions
Remote Desktop permissions include:
| Permission | Allows |
|---|---|
device.remote_desktop.connect | Connect to Remote Desktop sessions. |
device.remote_desktop.control | Control Remote Desktop sessions where supported. |
Changing default, group or device RDP port settings may require settings or device/group management permissions.
Windows requirements
Remote Desktop depends on Windows RDP availability on the target device.
The device must be configured to accept RDP connections, and any required firewall, network and Windows access rules must allow the connection.
Lanview does not automatically mean Windows RDP is enabled on every managed device.
Audit behaviour
Use the audit documentation for the installed version to confirm Remote Desktop connection audit behaviour.
RDP port setting changes for device and group overrides are audited where implemented.
Reason prompts may apply where configured for the relevant action.
Common problems
Remote Desktop does not connect
Check that Windows RDP is enabled on the target device, the effective port is correct and network access is allowed.
The wrong port is used
Review the Server default, group override and device override. The effective value is resolved from those settings.
Remote View works but Remote Desktop does not
Remote View and Remote Desktop use different technologies. Remote View can work even when Windows RDP is disabled or blocked.
Remote Desktop works but Remote View does not
Remote View has its own Lanview permissions, policy and Agent requirements.
Console commands
The Server default RDP port can be viewed or changed with:
config.client.remoteDesktop.defaultPort