Device Window Overview
The Device Window is the main per-device workspace in Lanview Studio.
It brings together the information and actions available for a selected managed Windows device. Administrators use it to review device details, inspect inventory, check tasks, view audit history and run permitted support actions.
The pages and actions shown in the Device Window depend on the signed-in user's permissions and the state of the selected device.
Opening the Device Window
Open the Device Window from the Devices module in Lanview Studio.
Double click a device or select Properties from the device context menu. The device must be available to the signed-in user, and the user must have permission to view device information.
Main areas
The Device Window includes summary and detail pages for the selected device.
Available pages can include:
- Summary
- Hardware details
- Network information
- User information
- Uptime
- Operating system information
- Security information
- Lanview information
- Groups
- Hardware Inventory
- Software Inventory
- Security Posture
- Event Viewer
- Task List
- Services
- Packages
- Audit Log
- Settings
- Remote Desktop
- Remote View
- Remote Console
Some pages are informational. Others allow actions such as refreshing inventory, changing service state, starting remote access, running commands or changing device settings.
Summary page
The Summary page provides a quick view of the selected device.
It is usually the starting point for checking device identity, current status, connection information and key operational details.
The Summary page may also include selected information collected from inventory and Lanview Client state.
Inventory pages
Hardware Inventory and Software Inventory show information collected from the managed device.
Hardware Inventory can include system details, operating system information, processor and memory data, storage, network adapters, video hardware, monitors, printers, battery information, security information, driver warnings and inventory metadata.
Software Inventory shows installed software information collected from the device.
Inventory should be treated as the last collected data. Lanview will automatically refresh most data content once per day. However, items that change regularly such as User events are triggered immediately. Use Refresh Inventory where fresh data is required and where the user has permission. This is an area we are keen on feedback to determine if we have the right metrics in place for inventory collection.
Operational pages
The Device Window provides access to device operations through pages such as Services, Event Viewer, Packages, Remote Desktop, Remote View and Remote Console.
Each page has its own permissions. Access to the Device Window does not automatically grant access to every device action.
For example:
- Services requires service related permissions.
- Event Viewer requires event log permissions.
- Remote Desktop uses Remote Desktop permissions.
- Remote View and Remote Control use Lanview-native remote support permissions.
- Remote Console uses remote command permissions.
Device settings
The Settings page shows device level settings where Lanview supports per-device configuration.
Examples include Remote Desktop Protocol (RDP) port settings and Agent policy settings.
Device settings are changed from Studio where the user has permission.
Task List
The Task List page shows a live view of the remote device windows processes and tasks.
It is possible to end running tasks or start new processes from this page where permissions allow.
Audit Log
The Audit Log page shows audit history related to the selected device where the user has permission to view it.
Audit records can include management actions, remote support activity, configuration changes and other tracked events.
The audit log is intended for operational review, support investigation and accountability.
Permissions
Common Device Window permissions include:
| Permission | Allows |
|---|---|
devices.view | View devices. |
device.summary.view | View device summary details. |
device.hardware_inventory.view | View hardware inventory. |
device.software_inventory.view | View software inventory. |
device.event_viewer.view | View Windows event logs. |
device.services.view | View Windows services. |
device.remote_desktop.connect | Use Remote Desktop. |
remote.view | Start Lanview-native Remote View. |
remote.control | Request Lanview-native Remote Control. |
device.audit_log.view | View device audit history. |
Some pages may be hidden or disabled when the user does not have the required permission.
Guidance
Use the Device Window as the main support view for a single device.
For actions that can affect several devices, review the target group carefully before submitting the action.