Feature Overview: Remote Support
Lanview remote support provides tools for viewing or assisting users on managed Windows devices.
This feature area covers Lanview-native Remote View and Remote Control, and Microsoft Remote Desktop Protocol (RDP) connection support. These features are configured and permissioned separately.
What this feature area includes
Remote support includes:
- Lanview-native Remote View.
- Remote Control from an active Remote View session where permitted.
- User-session behaviour controlled by Agent policy.
- Microsoft Remote Desktop Protocol (RDP) connection support.
- Remote Desktop port configuration.
- Remote access audit records and reason prompts where configured.
Remote View, Remote Control and Remote Desktop
Remote View allows an authorised Lanview Studio user to view the visible desktop of a managed device.
Remote Control is requested from an active Remote View session and allows the operator to interact with that visible session when permission and policy allow it.
Remote Desktop uses Microsoft Remote Desktop Protocol (RDP) and is separate from Lanview-native Remote View.
Remote Console and remote command execution are also separate features and are covered under Remote Administration and Scripts and Remote Execution.
Where to find it
Remote support is available from:
- Device Window > Remote View.
- Device Window > Remote Desktop.
- Device Window > Settings for device-level related settings.
- Remote access and Agent policy settings where exposed in Studio.
Permissions and access
Important permission areas include:
| Permission area | Controls |
|---|---|
| Remote View | Starting native Remote View sessions. |
| Remote Control | Requesting control during an active Remote View session. |
| Remote Desktop | Connecting to Remote Desktop sessions. |
| Remote audit | Viewing remote support audit records. |
| Settings | Managing Remote View, Remote Control and Agent policy settings. |
Remote support access should be assigned to roles that genuinely need it.
Policy and settings
Remote View and Remote Control use policy modes managed by Lanview Server.
Agent policy affects user-session behaviour, including whether Remote View is allowed, whether user notifications are shown, and whether users can decline where configured.
Remote Desktop port settings can be configured at Server, group and device scopes where inheritance applies.
Audit behaviour
Lanview audits remote support actions where catalogued. This can include session requests, denials, consent outcomes, policy refusals, control escalation and session endings.
Reason prompts may apply to sensitive remote support actions depending on the current Server configuration.